As soon as we have your dates and preferences, we will match you with an available photographer. We aim to email you within 1-2 days to share samples of their portfolio and connect you in our Travelshoot Portal (so you can chat to the photographer directly, and we’ll message you with the meeting point and all other shoot details)!

Our photographers have curated recommended itineraries in each location for our Gold, Platinum and Diamond packages which you can choose from above. If you would prefer a custom location or to shoot at your hotel/resort, let our team know (they will contact you shortly after you’ve made your booking)! There will typically be no travel fee for central locations (within 10km of a city hub), but we will work on a custom quote for further flung locations or an island resort for the best and most affordable way to get a photographer to you! To note that we may need to seek resort/hotel approval to shoot on site too.

We're open to all requests, but have the best chance of securing a photographer with at least 3 weeks' notice – we’ve done shoots on much less notice so tell us your dates and we’ll do everything we can!

With some notice this is not a problem – we understand that plans change! For reschedule requests, we will always do our best up to a week before the shoot (but unfortunately can’t guarantee any change – it will depend on photographer’s availability). For cancellations, the photographers on our network are very skilled at what they do and their time is their income, so when a job cancels we need to respect this. We can therefore provide a full refund for cancellations made up to 21 days before the shoot date, but there is no refund thereafter (of course please let us know as soon as you can if there are any extenuating circumstances, and see more details in our terms and conditions here).

Absolutely, our photographers in all locations are open to helping people capture a wedding proposal. Travelshoot can work with you in partnership with the photographer to help formulate a plan on how you want the special moment to happen - we can organise for the photographer to be a complete surprise! See more details on our wedding package here too.

You will receive an email from Travelshoot within 48 hours with some sample images (we call them sneak peeks) and then within 7 days of your shoot you will receive a link to your online digital album. There are no hard copy photos, but all files are provided to you in high resolution format (3300 by 2200px) so you can share, download or print! We are also happy to work with clients on extra images in addition to the agreed quota of images provided in their album (prices starting from AUD $100 for an extra 10 high-resolution, edited images). The rights to the images are all yours for any personal use (just no commercial use!), and we ensure all model release terms are signed before we and the photographers use any images for our own promotions.

Photographers that partner with Travelshoot are all professional business-level photographers, they are not hobby or student photographers. They typically have between 5 to 20 years’ experience as a professional photographer.