Travelshoot - Terms & Conditions
Travelshoot ABN 43 484 002 715 (we/us/our) want your purchasing experience with us to be as efficient and as hassle-free as possible. To achieve this we created the following Destination Wedding Terms & Conditions (Terms) which governs your purchases and cancellations through our website (http://travelshoot.com/) (the Site).
The below terms and conditions include some standard Travelshoot terms and conditions that apply to any type of booking, modified standard terms, and additional terms that apply specifically to a Destination Wedding booking.
1.0 Destination Wedding Booking
The Travelshoot Destination Wedding package is defined as:
- 2 hours of coverage
- 100 high resolution digital images
- Sample image within 48 hours, full album within 14 days
- No physical products provisioned, all images will be delivered online to download
- Maximum persons involved in the wedding is 20 People Max (plus celebrant)
- Photography coverage is for pre-ceremony / ceremony / reception – client to select preferred 2hour window
- Client responsible for ensuring photographer is permitted at any venue in advance
- Location needs to be central (based on current Travelshoot itineraries in each city) - additional travel time will be charged if location is deemed non central
- Time represents total continuous time (2hours is continuous / no breaks)
1.1 Making a booking
In order for you to make a booking:
(a) you must choose your location and your package;
(b) confirm any shoot details you are prompted to provide at the time requested;
(c) make deposit and/or payment in full on time as requested
1.2 Amending your booking
(a) We cannot guarantee any change of date or time requests once a booking has been made, as such requests are subject to the availability of our photographers.
(b) We will use our best endeavors to assist in arranging any amendment request you have made at no additional charge, provided such requests are made at least 8 weeks prior to the date of your booking.
(c) If you require changes to your booking within 8 weeks of the date of your booking, we reserve the right to charge you an additional fee for the reasonable time that we spend in arranging this variation for you.
We reserve the right at any time after sending your booking confirmation, that we can vary or decline your order for any reason, provided we use reasonable efforts to notify you of this before the cancellation period.
For direct customers we will forward a valid tax invoice to your nominated email address for all confirmed orders placed through our website or direct with a Travelshoot team member. If you do not receive a tax invoice from us it is your responsibility to let us know.
Customers via a third party or travel party will have payment processed via the middle agent and customers will be advised and must comply with their policy.
3.1 Types of Payment
If purchased on the website, the site allows payment to be made by:
(a) credit card with the following card types accepted:
(ii) Visa; and
(iii) American Express; or
(b) via Paypal.
For website orders the payment details recorded under your account or that are otherwise provided to us at the time of your order will be charged for the full value of your order upon your order being processed.
All credit card payment information and details are provided through pages protected by SSL (Secure Sockets Layer) technology which encrypts the communications and information provided when transmitted from you to our servers.
3.3 Payment Verification
All orders are subject to pre-authorisation checks to ensure fund availability. Pre-authorisations will appear as a “pending” charge on your account. The total value of your order may be held on your account, being taken only once the order has been dispatched.
All prices on our Site are stated in Australian Dollars and include all taxes and charges.
4.2 Destination Wedding Bookings
(a) The standard Destination Wedding package is set at $1499.00 AUD. This is for the base package as stated in the product outline in 1.0. Due to the requirement to hold date availability on behalf of the photographer, Travelshoot will require either a deposit or full payment to secure the booking.
(b) Destination wedding requirements outside of the scope of the set package will be priced on a case by case basis in accordance with the terms detailed on the quote itself.The quote for any custom requirement will be sent to your email address and/or via a partner will be sent to you for your acceptance up until its specified expiry date.
(c) Travelshoot reserve the right to request split or additional payments in addition to the set package if there is extra costs associated with completing the customers specific requirements. This includes but is not limited to items such as transport, accommodation, extra editing requests, additional photography resources. Customers and travel partners will be advised of timeframes associated with these payments as costs associated with the customers booking may be required in advance to secure the photographer or book related expenses ahead of time.
(d) Travelshoot will highlight on quotes provided for any additional charges if the advance payments will or will not be non refundable. Be advised some additional charges such as accommodation or travel tickets that need to be purchased and booked in advanced can be non refundable, so the client will be instructed of this, and in the event of a package cancellation - these costs may be lost in their entirety.
(a) We reserve the right to change our prices at any time in our sole discretion. We will however, use our best endeavours to provide all our customers and account holders with notice of any pricing changes well in advance of the changes taking place.
(b) We may not change a booking price once your order has been made and paid for.
(a) While we use all reasonable care to insure the information on our site is correct, sometimes errors may occur. Where we have listed an incorrect price as a consequence of an administrative or typographical error, we reserve the right to refuse or cancel any orders placed at the incorrect price.
(b) We will endeavour to contact you to give you the option of purchasing at the higher price before effecting the cancellation. If we cancel your order as a consequence of a pricing error, we will refund all amounts which we have received from you and will confirm the cancellation and refund by sending a notice to the email address linked to your account.
(a) We provide our client’s with access to our global network of professional photographers that we have used reasonable endeavors to scrutinize before accepting into our network.
(b) Despite our photographers being required to meet certain requirements, they are engaged as third party independent contractors, not as employees. Accordingly, we will not be responsible for any of their acts or omissions, nor will we be vicarious liable for them in anyway.
(c) We will ensure that you have the photographer’s contact details and meeting information once the booking is confirmed and quotes have been agreed.
7. Incorrect booking
(a) To clarify, standard Travelshoot packages do not include photoshoots that are:
(i) for a corporate purpose; or
(ii) related to a wedding.
(b) If you have incorrectly booked a standard package you must let us know as soon as possible so that we can determine the photographer’s availability and whether or not the shoot will be able to proceed on the booked date.
(c) If you have incorrectly booked a standard package and have not advised us of your error as required under paragraph (b) before your booked date, then your photographer will be entitled to cancel the shoot.
(d) If your photoshoot does not proceed as a consequence of your incorrect booking:
(i) neither we nor the photographer will be responsible to you if the shoot cannot proceed on the booked day as a consequence of your booking error.
(ii) we will forfeit an amount of your payment to cover our reasonable costs and expenses and those of the photographer. Any balance we are holding will then promptly be refunded to you.
8.1 General cancellations
(a) As we incur costs at the time of processing a booking, we will only accommodate order cancellations without charge if we are notified of the cancellation before:
(i) the order has been fully processed by us; or
(ii) 60days from the booking date.
(b) If your cancellation is subject to a charge, we will send through the amount of the charge along with justification of the reasons for the charge prior to finalising your cancellation.
(c) We will only process your cancellation once we receive confirmation from you of your intention for it to be cancelled and acceptance of the cancellation charge.
(d) If you do not show up to your shoot within an hour of the agreed commencement time your shoot will be cancelled by the photographer and your payment will be forfeited.
8.2 Cancellations due to weather and late attendance
(a) You acknowledge and agree that your shoot may be dependent on the weather conditions of the day.
(b) It is the responsibility of the local photographer to cancel, delay or postpose the booking where inclement weather conditions will prevent the shoot from proceeding.
(c) The photographer will be solely responsible for contacting you to inform you of any changes or recommendations.
(d) If weather conditions prevent the shoot from occurring and rescheduling is not possible, we will arrange for you to receive a full refund.
(e) If a shoot is interrupted by weather, it will be the photographer’s decision as to whether or not to proceed.
(f) Where the shoot is interrupted and cannot continue or be rescheduled, we will arrange for a fair percentage of the booking fee, as reasonably determined by us, to be refunded to you.
(g) You agree and acknowledge that if you the customer are late to the shoot – the photographer is liable for waiting no more than 30minutes. Travelshoot is liable for honouring our contract with photographers and respecting their schedules - so the full fee is not refundable. You are encouraged to contact the photographer on the phone number provided if you are running late – but it is at their total disgression whether their schedule allows for them to cater for the late attendance estimated and they are in no way obliged to wait. The full fee is also not refundable if the customer does not attend the scheduled Travelshoot.
9.1 Receiving your photographs
(a) We ask our photographers to provide you with:
(i) the first photograph within 48 hours; and
(ii) the remaining photographs within 14 days, of the completion of the shoot.
(b) If you do not receive your photos in the time stated above please let us know so that we can follow up the photographer on your behalf.
(c) All photographs will be made available to you via a private viewing gallery.
(d) The photo selection made available will be equal to the amount detailed in your booking and the selection will be entirely at the discretion of the photographer.
(e) You will not receive unedited originals of the photographs that were taken during the shoot. We reserve the right to charge you an additional fee for providing these photographs (if requested) and the photographer has full discretion whether they give permission for these to be provided.
9.2 Ownership of the photographs
(a) We will own all intellectual property rights in and to the photographs that have been taken of you.
(b) We will grant you a limited license to reproduce and use the photographs for your own private and personal purpose only, provided payment has been made in full grant. This license will not allow you to reproduce or use the images for any commercial purpose whatsoever, including use on any commercial photography websites or online image libraries.
(c) You acknowledge that as the owner of the photographs we may, at our sole discretion:
(i) use your photographs for a commercial purpose in the interest of Travelshoot
(ii) provide your photographer with a limited license to use the photographs for their own promotional, marketing and advertising purposes.
(iii) share and authorize the use of the images to partners (such as travel agencies or hotels) where the client booking has originated from. These partners are provisioned the images for commercial marketing purposes, but all copyright and other relevant proprietary rights will remain held by Travelshoot.
(a) You are taken to provide us with your unequivocal consent to use the photographs in any manner contemplated
(b) If you do not wish to provide us with your consent, you must notify us prior to the shoot taking place by emailing firstname.lastname@example.org.
10. Bad experience
(a) Whilst we have a qualification process, we unfortunately cannot guarantee the performance each of our third party photographers. To reference the level of quality and the general style of a Travelshoot album please use the samples on our website – www.travelshoot.com. This level of quality for photography applies to our destination wedding bookings.
So if you have a bad experience or are not completely satisfied with your photographs please let us know as soon as possible by emailing email@example.com.
(b) As noted above, Travelshoot cannot guarantee the performance or internal practices of our third party photographers. Whilst it is anticipated a photographer would take all measures to ensure any data or imagery related to a booking is backed up in the event of data loss, theft or technical discrepancy or any accidental human error, it cannot be guaranteed and Travelshoot or the nominated photographer bear no liability related in any event.
(b) Where we consider it reasonable to do so, we will instruct an internal professional photographer to complete a full album review and it will be at their full discretion to authorize a level of refund if appropriate.
11. Multiple browsers or windows
(a) For online transactions, using multiple browser’s and/or windows (or tabs) may result in you either losing your order or your order timing out. Please therefore ensure that you only use one web browser with one tab when placing an order on the Site.
(b) We will not be responsible for any loss suffered by you as a consequence of you using multiple browsers or having multiple tabs open within the same browser and accessing the Site.
12. Wedding Specific
(a) Timing and Delays: Travelshoot photographers are only liable for the time contracted and agreed, no earlier or later. It is at their full discretion any decision to arrive early or stay longer than the time contracted. Any customer led request for additional photographer time will incur additional charges, and if the photographer agrees in advance of the shoot, this will be quoted for agreement. If the additional time is requested on the day due to delays or any other reason, the customer acknowledges and agrees that if the photographer is able to do so, their time will be billed at $450.00 per hour for services and extra photos.
(b) Photographer Replacement: Travelshoot have requested that any photographer on the network assigned to Destination Wedding bookings are prepared with a contingent photographer in the event of illness, delay, or any unforeseen reason they cannot attend the wedding. In the unlikely event of severe medical, natural, or other emergencies, it may be necessary to retain an alternative photographer. The photographer originally assigned to the wedding will make every effort to secure a replacement photographer able and/or willing to provide the same service as the package requests. It will be at their discretion to select a alternative photographer they deem is at the same quality and experience level. If such a situation should occur and a suitable replacement is not found, responsibility and liability is limited only to the return of all payments received for the event package.
(c) Pre Shoot Consult: customers will be connected on email with the recommended photographer and communication can take place on email or in the Travelshoot booking portal. It is at the photographers discretion whether they are comfortable, and/or have the capacity to engage in phone or skype conversations regarding the photoshoot in advance. Customers are welcome to request communication of the photographer at any point in the process, but in addition to emails this cannot be guaranteed.
(d) The client will be responsible for (or have someone designated for this responsibility) identifying people/objects of whom/which specific photographs are desired. The photographer will not be held accountable for not photographing desired people if there is no one to assist in identifying or gathering people for the photograph(s).It is recommended the client coordinates this in advance and shares this information with the photographer prior to the wedding. This guidance and coordination will assist, but not guarantee requested shots.
13. Non Guarantee
Although every possible care will be taken to produce photographs of all important and special events during the wedding, Travelshoot cannot place an unconditional guarantee on the above.
14. Limitation of liability
(a) To the extent permitted by law (including, without limitation the Australian Consumer Law), we disclaim any liability to you beyond the face value of your order plus any relevant transaction charges.
(b) We will not be liable for any loss of enjoyment or wasted expenditure and accept no responsibility for any damaged personal property.
(c) You acknowledge and agree that we are not liable for any accidents, losses, injuries, damages, delays, expenses or any other adverse consequences to you arising directly or indirectly as a consequence of the photographer’s actions.
(d) This provision does not affect your rights or remedies in relation to any Statutory Consumer Guarantee that may be applicable in the circumstances.
(e) Under no circumstances will Travelshoot or its agents, service providers, suppliers, and/or distributors be liable for any (whether foreseen, foreseeable, known or otherwise) loss of data, loss of revenue or anticipated profits, loss of business, loss of opportunity, loss of goodwill or injury to reputation, losses suffered by third parties, or any indirect, consequential, special or exemplary damages arising from the use of the Travelshoot website or any associated products and services regardless of the form of action or type of claim.
15. Law and jurisdiction
These Terms are governed by the law in force in the State of Queensland, Australia and each party submits to the non-exclusive jurisdiction of the courts of Queensland, Australia.
We reserve the right to vary the Terms from time to time without further notice to you. Any variations made will be updated on our site. It is your responsibility to check the Terms every now and again to ensure you are aware of any changes made to it.