FAQ

Travelshoot

Thank you for being part of Travelshoot

After many years of helping you capture special moments around the world, Travelshoot will no longer be accepting new photoshoot bookings from 28 October 2026.

We’re incredibly grateful to our trusted customers and partners for being part of the Travelshoot journey. A special thank you goes to our exceptionally talented photographer partners, who have helped create lasting memories for so many people around the world.

If you have a confirmed photoshoot that was booked before 28 October 2026 for a future date your booking will go ahead as planned.

FAQs

Can I make a new Travelshoot booking?

Travelshoot is no longer accepting new photoshoot bookings from 28 October 2026.

What happens to my confirmed photoshoot booking?

Confirmed bookings that were made before 28 October 2026 for a future photoshoot won’t be affected and are expected to proceed as planned.

For questions about your existing booking, please contact info@travelshoot.com.

Can I still access my photos or previous orders?

Yes. You can access your existing photo galleries and previous orders through your Travelshoot customer portal.

I’m a Travelshoot photographer. What happens to my upcoming photoshoots?

Confirmed upcoming photoshoots are expected to proceed as planned. We’ll be in touch with all photographer partners as soon as we can. In the meantime, if you have any questions, please contact us at info@travelshoot.com.

Can I cancel or change an existing booking?

We expect confirmed future bookings to go ahead as planned, and hope you’re still able to enjoy your shoot and capture some special travel memories. We understand that plans can change, so if you need to cancel or make a change, please let us know as soon as possible. We’ll do our best to help in line with our booking and cancellation policy.

What happens to payments or refunds?

Confirmed future bookings are expected to proceed as planned. If you need to cancel, any payments or refunds will be handled in line with our booking and cancellation policy.

What should I do if I can’t access my account or download my photos?

If you need help accessing your account or finding your photos, please email info@travelshoot.com. We’ll get back to you as soon as possible.

Before Your Travelshoot

  • Feel safe knowing we will stay in touch before your shoot – you will have full itinerary and photoshoot details including reminders leading up to your shoot day!
  • You’re welcome to send your own sample images if you like (or Pinterest board!) and send them to the photographer pre-shoot. You can also let the photographer know in advance if there are some key shots, or key combinations of friends and family members, you want to capture.
  • We'll help send you some handy tips from the photographer about being shoot ready!
  • Find out the best time to book your shoot in the ‘More Info’ link on your destination.
  • Feel free to check out some of our recent customer experiences on our Blog!

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